If a purchase does not meet your expectations, ensure the product is in its original condition and packaging. Initiate returns within 30 days of the purchase date by contacting our customer service team at burnernyg@gmail.com with your order details. They will provide a return authorization number and further instructions. Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Return shipping costs are the customer's responsibility unless the return is due to a defect or an error on our part. For more details, refer to our Return Policy on our website.